Is your Zmodo camera offline? If yes, then let us solve your issue. Zmodo cameras offline issue occurs due to the issues in the internet connectivity. Are you connected to the internet and still seeing the offline status? Surely, there might be some issues preventing your device to connect to the internet. If you want, you can also refer to the FAQ section on www.zmodo.com.
One of the most common reasons behind Zmodo camera offline issue is low network range. There would be hard time for cameras to catch the network if the router is far away. The Zmodo cameras may also experience frequent network drop-offs due to low signal strength.
In this post, we will discuss how to fix Zmodo offline issue with the help of advanced troubleshooting steps. Let us first discuss the possible reasons behind Zmodo cameras offline problem.
Causes of Zmodo camera offline
It is always a good idea to understand the problem and then solve it. Once we understand all the possible reasons behind the issue, we can easily proceed to fix them without any hassle.
- Multiple disturbances in your wifi network
- Router surrounded by interrupting appliances
- Low signal level
- Network drop-offs on your router
- Internet issue on your service provider’s end
- Modification in your router’s settings
Steps to fix Zmodo camera offline issue
Now that we are aware of all the possible reasons behind the issue, let us proceed with the troubleshooting steps. Please follow the steps below:
Check the wireless network settings
- It is always better to start by checking your network settings.
- Make sure the password, SSID, or other settings are not modified on your router.
- Avoid outdated or corrupted firmware on your router.
- Try updating the firmware on your router and ensure that all the settings are in place.
Check your modem
- Firstly, check whether the modem is working perfectly well.
- Make sure the internet is active on your router.
- If not, contact your service provider and cross-check whether the issue is on their end.
- Kindly ensure that the ethernet cable is firmly plugged into the router.
Cross-check network with Zmodo
- The Zmodo camera offline issue may occur if a 2.4GHz wireless network is not available.
- The Zmodo cameras are compatible only with the 2.4GHz network.
- So make sure you configure your router that way.
Power cycle your devices
- If the issue persists, power cycle your modem, router, and Zmodo cameras.
- You may see your Zmodo cameras offline if any of the devices have gone into sleep mode.
- Unplug all the devices and wait for a few minutes before plugging them back into the power outlet.
- If nothing resolves the issue, go ahead with the next step.
Reset and reconfigure
- Reset your Zmodo camera to the factory default settings.
- Press and hold the reset button on your camera.
- Hold down the reset button on your Zmodo camera for a few seconds.
- Once the device resets, proceed to reconfigure the cameras using the Zmodo app.
These troubleshooting steps will resolve the issue in no time.
Bottom line
This post was all about the Zmodo camera offline issue and steps to fix the same. We hope that this post helped you learn all the possible reasons behind the issue and the steps to troubleshoot them as well.
In case you have some questions, you can refer to the FAQ section on www.zmodo.com. If you come across any issues with your Zmodo cameras or need assistance, make sure you get in touch with our support team.